j111 Privacy Policy

1. Introduction

Welcome to j111, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how j111 collects, uses, discloses, and protects information about you when you access or use our website, mobile interface, games, and related services (collectively, the "Services"). By using j111's Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This policy applies to all users who access j111 from Bangladesh and any other jurisdiction where our Services are available. We are committed to maintaining the privacy and security of your personal data, and we handle all information in accordance with applicable data protection standards. If you do not agree with this Privacy Policy, you should discontinue use of the Services immediately.

2. Information We Collect

j111 collects personal information that you provide directly, as well as data that is generated automatically when you use our Services. The categories of information we may collect include:

• Identity and contact details: full name, date of birth, national ID number, email address, phone number, and residential address — collected during account registration and identity verification.
• Financial data: payment method details (such as bKash wallet number, Nagad account, Rocket account, Upay details), transaction history, deposit and withdrawal records, and account balance information.
• Gaming activity: game history, bet amounts, wager outcomes, session duration, preferred game categories (cricket betting, live casino, slots, crash games), and responsible gaming preferences such as deposit limits or self-exclusion settings.
• Technical data: IP address, device type, operating system, browser type and version, time zone setting, screen resolution, and unique device identifiers collected automatically through cookies and similar tracking technologies.
• Communications data: records of your correspondence with our customer support team, feedback forms, and any messages or inquiries submitted through the platform — including the content of those communications and timestamps.

We do not knowingly collect sensitive categories of personal data unless required by applicable law or necessary to fulfill our anti-money laundering and responsible gaming obligations. Where the law requires it, we will ask for your explicit consent before processing any sensitive personal information.

3. How We Use Your Information

j111 uses the information we collect for specific, legitimate purposes directly related to providing and improving our Services. These purposes include:

• Account management: creating and maintaining your j111 account, verifying your identity, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and managing account security.
• Service delivery and personalisation: providing you with a seamless betting and gaming experience — including cricket, BPL, IPL, T20 World Cup, live casino, slots, crash games, and fish hunting — and tailoring content recommendations to your preferences.
• Legal compliance: fulfilling our obligations under applicable laws including anti-money laundering (AML) requirements, know-your-customer (KYC) procedures, responsible gaming regulations, and responding to lawful requests from relevant authorities.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, and other illegal activity across the platform.
• Communications: sending you transactional notifications (deposit confirmations, withdrawal status, bonus credits), platform updates, and — where you have provided consent — promotional communications about new games, bonuses, and seasonal offers.
• Analytics and improvement: analysing usage patterns, monitoring platform performance, and using aggregated, anonymised data to improve our games, features, user interface, and overall service quality.

4. Payment Data and Financial Transactions

All financial transactions on j111 — including deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are processed through encrypted payment gateways. j111 does not store your full payment credentials on its servers. Payment method details such as mobile wallet numbers are handled using industry-standard tokenisation and SSL encryption to protect your financial information at every step.

We retain transaction records as required by applicable law and our internal compliance obligations. These records may include transaction timestamps, amounts in BDT (Bangladeshi Taka), the payment method used, and outcome. Such records are never sold to third parties and are accessed only by authorised personnel and compliance systems.

5. Cookies and Tracking Technologies

j111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us recognise your browser, remember your preferences, keep your session active, and understand how you navigate the site. We use strictly necessary cookies (required for the platform to function), performance cookies (analytics and usage statistics), and functional cookies (to store your preferences such as language settings).

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the j111 platform and your ability to use some features — for example, disabling session cookies may prevent you from staying logged in. We do not use cookies to serve third-party advertising networks.

6. Data Sharing and Disclosure

j111 does not sell, rent, or trade your personal information to third parties. We may disclose your data only in the following limited circumstances:

• Service providers and processors: trusted third-party companies that perform services on our behalf — such as payment processors (bKash, Nagad, Rocket), identity verification providers, customer support tools, and cloud infrastructure partners — who are contractually bound to process your data only as instructed by j111 and in compliance with applicable data protection requirements.
• Legal obligations: where required by law, court order, or regulatory authority — including disclosure to financial intelligence units in connection with anti-money laundering investigations — j111 will comply with lawful data requests, and will notify you of such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of j111's business assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information and your choices in that regard.

In all other cases, your data remains strictly within j111 and is accessible only to authorised employees with a legitimate need to process it. We enforce internal access controls and conduct regular reviews to ensure compliance with this commitment.

7. Data Retention

j111 retains your personal information for as long as your account is active, or as long as necessary to provide you with our Services. We also retain data as required by law — for example, financial transaction records and KYC documentation may be kept for a minimum of five (5) years following account closure in line with standard AML compliance requirements. After the applicable retention period, your data is securely deleted or anonymised.

You may request the deletion of your account and associated personal data at any time by contacting our support team. We will honour such requests to the extent permitted by law. Please be aware that certain data — particularly transaction records and verification documents — may be required by law to be retained even after an account deletion request.

8. Data Security

j111 employs a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include SSL (Secure Sockets Layer) encryption for all data transmissions, server-side encryption of stored data, multi-factor authentication options for user accounts, continuous system monitoring, and regular security assessments. Our infrastructure is hosted on hardened servers maintained by reputable data centre partners with physical and logical access controls in place.

While we take all reasonable steps to protect your data, no system is entirely impenetrable. You also play an important role in keeping your account secure: use a strong, unique password for your j111 account, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights in relation to your personal data held by j111:

• Right of access: you may request a copy of the personal information j111 holds about you, including details of how it is used and with whom it is shared.
• Right to rectification: if any information j111 holds about you is inaccurate or incomplete, you have the right to request a correction. You may also update many details directly through your account settings.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. We will honour deletion requests to the extent permitted by law and our compliance obligations.
• Right to object to processing: you may object to certain types of data processing — such as the use of your information for direct marketing purposes — and we will respect that objection unless we have overriding legitimate grounds to continue.
• Right to data portability: where technically feasible and legally applicable, you may request that your personal data be provided in a structured, machine-readable format so that you can transfer it to another service provider.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request to protect against fraudulent submissions.

10. Minors and Age Restriction

j111's Services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years old, you are not permitted to register an account, access our platform, or use our Services in any capacity. If we become aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to use parental control tools and to monitor online activity to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy

j111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our Services, applicable law, or industry best practices. When we make material changes, we will notify registered users via email or a prominent notice on the platform, and we will update the "Last Updated" date at the top of this page.

Your continued use of j111's Services after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled. If you have concerns about any update, please contact us before continuing to use the Services.